This week, we announced the launch of the NetEqualizer Lifetime Buyer Protection Policy. In the event of an un-repairable failure of a NetEqualizer unit at any time, customers will have the option to purchase a replacement unit at a 50-percent discount off of the list price (http://www.netequalizer.com/neteqpricelist.php). The Policy will be in addition to the existing optional NetEqualizer Hardware Warranty (NHW), which offers customers cost-free repairs or replacement of any malfunctioning unit within a year of its purchase.
Our decision to implement the policy was a matter of customer peace-of-mind rather than necessity. While the failure rate of any NetEqualizer unit is ultimately very low, we want customers to know that we stand behind our products – even if it’s several years down the line.
To qualify, users must be the original owner of the NetEqualizer unit. Shipping is not included in the discounted price. Purchasers of the one-year NetEqualizer hardware warranty (NHW) will still qualify for replacement at no charge during the first year of ownership. Contact us for more details at admin@apconnections.net or 1-800-918-2763.
January 18, 2010 at 10:04 pm
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