APconnections Enhances NetEqualizer with Directory Integration Capability


LAFAYETTE, Colo.–(BUSINESS WIRE)–APconnections, an innovation-driven technology company that delivers best-in-class network traffic management solutions, is excited to announce NetEqualizer Directory Integration (NDI), as part of our 7.0 Release for the NetEqualizer product line.

NetEqualizer Directory Integration provides enhanced reporting for our customers. Our customers can identify the actual users consuming their valuable network bandwidth, so that they can react accordingly. I envision username identification to be incorporated into many areas in the future.
Art Reisman
NetEqualizer Co-Founder and CTO

NetEqualizer Directory Integration marks the advent of username reporting within the NetEqualizer. With the capabilities offered by NDI, customers can now report on network activity in even more meaningful ways, tracking usage based on known usernames. In the 7.0 Release, we have added username to real-time activity data and quota usage. Our Internet Provider customers will be excited to learn that we have extended this capability to Named Quotas, capturing username on network bandwidth usage over defined time periods. For more details on the 7.0 Release, see our Software Updates.

The NetEqualizer is affordably priced and is available in license levels from 20Mbps ($3,400) to 5Gbps ($13,100) on networks up to 40,000 users. See our NetEqualizer Price List for complete details. One year renewable NetEqualizer Software & Support (NSS) and NetEqualizer Hardware Warranties (NHW) are offered.

NetEqualizer bandwidth shapers utilize our unique behavior-based “equalizing” technology, which implement fairness algorithms to automatically provide bandwidth shaping and traffic control to your network. Immediately you will see higher QoS and optimal network performance, all while reducing maintenance and customer complaints. Equalizing gives priority to latency-sensitive applications, such as VoIP, web browsing, chat and e-mail over large file downloads and video that can clog your Internet pipe.

About APconnections: APconnections is based in Lafayette, Colorado, USA. We released our first commercial offering in July 2003. Today, our flexible, scalable, and affordable solutions can be found in over 4,000 installations in many types of public and private organizations of all sizes across the globe, including: Fortune 500 companies, major universities, K-12 schools, and Internet providers on six (6) continents. Learn more at www.netequalizer.com or contact us at sales@apconnections.net.

Contacts

APconnections, Inc.
Sandy McGregor, 303-997-1300
Director, Marketing
sandy@apconnections.net

Five Tips to Control Encrypted Traffic on Your Network


Editors Note:

Our intent with our tips is to exemplify some of the impracticalities involved with “brute force” shaping of encrypted traffic, and to offer some alternatives.

1) Insert Pre-Encryption software at each end node on your network.

This technique requires a special a custom APP that would need to be installed on Iphones, Ipads, and the laptops of end users. The app is designed  to relay all data to a centralized shaping device in an un-encrypted format.

  •   assumes that the a centralized  IT department has the authority to require special software on all devices using the network. It would not be feasible for environments where end users freely use their own equipment.

ssltraffic

2) Use a sniffer traffic shaper that can decrypt the traffic on the fly.

  • The older 40 bit encryption codes could be hacked by a computer in about a one week, the newer 128 bit encryption codes would require the computer to run longer than the age of the Universe.

3) Just drop encrypted traffic, don’t allow it, forcing users to turn off SSL on their browsers.   Note: A traffic shaper, can spot encrypted traffic, it  just can’t tell you specifically what it is by content.

  • Seems rather draconian to block secure private transmissions, however the need to encrypt traffic over the Internet is vastly overblown. It is actually extremely unlikely for a personal information or credit card to get stolen in transit , but that is another subject
  • Really not practical where you have autonomous or public users, it will cause confusion at best, a revolt at worst.

4) Perhaps re-think what you are trying to accomplish.   There are more heuristic approaches to managing traffic which are immune to encryption.  Please feel free to contact us for more details on a heuristic approach to shaping encrypted traffic.

5) Charge a premium for encrypted traffic.  This would be more practical than blocking encrypted traffic, and would perhaps offset some of the costs for associate with the  overuse of p2p encrypted traffic.

Does your ISP restrict you from the public Internet?


By Art Reisman

The term, walled off Garden, is the practice of a  service provider  locking  you into their  local content.   A classic  example of the walled off garden  was exemplified by the early years of AOL. Originally when using their dial-up service,  AOL provided all the content you could want.  Access to the actual internet was  granted  by AOL only after other dial-up Internet providers started to compete with their closed offerings.  Today, using much more subtle techniques, Internet providers try to keep you on their networks.  The reason is simple, it costs them money to transfer you across a boundary to another network, and thus,  it is in their economic interest to keep you within their network.

So how do Internet service providers keep you on their network?

1) Sometimes with monetary incentives , for example, with large commercial accounts they just tell you it is going to cost more. My experience with this practice are first hand. I have heard testimonial from many of our customers running   ISPs, mostly outside the US , where they are  sold a chunk of bulk  bandwidth with conditions. The Terms are often something on the order of:

  • - you have a 1  gigabit connection
  • - if you access data outside  the country you can only use 300 megabits.
  • - If you go over 300 megabits outside the country there will hefty additional fees.

obviously there is going to be a trickle down effect where the regional ISP is going to try to discourage usage outside of the local country under such terms.

2) Then there are more passive techniques such as blatantly looking at your private traffic and just not letting off their network. This technique was used in the US,  implemented by large service providers back in the mid 2000′s.  Basically they targeted peer-to-peer requests and made sure you did not leave their network. Essentially you would only find content from other users within your providers network, even though it would appear as though you were searching the entire Internet.  Special equipment was used to intercept your requests and only allow to you probe other users within your providers network thus saving them money by avoiding Internet Exchange fees.

3) Another way your provider will try  to keep you on their network is offer local mirrored content. Basically they keep a copy of common files at a central location . In most cases this  actually causes the user no harm as they still get the same content. But it can cause problems if not done correctly, they risk sending out old data or obsolete news stories that have been updates.

4) Lastly some governments just outright block content, but this is for mostly political reasons.

Editors Note: There are also political reasons to control where you go on the Internet Practiced in China and Iran

Related Article Aol folds original content operations

Related Article: Why Caching alone won’t speed up your Internet

CALEA a look back and forward


 

By Art Reisman – CTO – www.netequalizer.com

Art Reisman CTO www.netequalizer.com

It has been  4 years since the most recent round of  CALEA laws took effect. At the time, our phones rang off the hook for several days with calls  from various small ISPs worrying that they were going to be shut down if they did not invest in a large expensive CALEA compliant device.

Implementation of the law was open to interpretation.

Confusion over what was CALEA, stemmed from the fact  that,  the CALEA laws themselves do not contain a technical specification. In essence they are just laws.  Suppose  the Harvard Law school became the front end design team for all projects in Harvard’s engineering school . Lawyers write laws,  not engineering specifications. And so it was with CALEA, congress wrote a well intended law , but the implementation and enforcement part had to be interpreted. The FBI took the lead and wrote an extremely detailed specification as to what they wanted. The specification covered every scenario possible and  thus the scope was costly to implement.  Vendors willingly took the complex  FBI specification to heart as part of the actual law, and built out high dollar CALEA certified devices. As vendors will do, their sales teams ran with it as gospel and  spread fear in order to sell expensive equipment with large margins. Fortunately calmness prevailed at some point, and the FBI consultants  worked with us and  some of the smaller ISPs on a reasonable scaled down version of their CALEA requirements.

Ironically  even the current law has now become problematic for the FBI and they are requesting additional  requirements.

The complexity of implementing the new CALEA laws are a reflection of the way communicate with the Internet.

Prior to the Internet,the wire tap precedent for old phone systems , was  much simpler to implement.  And I suspect this simplicity played a role in the surprise confusion implementing an updated  law. Historically a wire tap  was just a matter of arriving at the central office with a search warrant and a tapping device, a wire splice , then listening in on a customer phone call. The transition of  the law to implementation was fairly obvious.

Today there are many more things to consider when tracking end users

  • users with bad intentions can  move from location to location (library to Internet cafe), data taps must be immediate , Law enforcement
    cannot always wait a day for search Warrant to be effective
  • users often send and receive encrypted data that cannot easily  be tapped into
  • Addressing schemes are dynamically allocated and do  not always allow a provider to identify a particular user
  • there are  intermediate web sites that can hide a users identity

We expect the CALEA debate and what it entails to continue for quite some time.

Imagine Unlimited Bandwidth


By Art Reisman – CTO – www.netequalizer.com

Art Reisman CTO www.netequalizer.com

I was feeling a bit idealistic today about the future of bandwidth, so I jotted these words down. I hope it brightens your day

Imagine there’s no congestion
 It’s easy if you try
No hidden fees surprise us
Above us high speed guy
Imagine all providers, giving bandwidth away

Imagine there’s no Quota’s
It isn’t hard to use
 No killer apps that die for
A lack of bandwidth too
Imagine all the gamers living layer 7 free

You may say, I’m a streamer
But I’m just gonna download one
I hope some day you’ll join us
And your speed concerns will be done

The Wireless Density Problem


Recently, we have been involved in several projects where an IT consulting company has attempted to bring public wireless service into a high density arena. So far, the jury is out on how effective these service offerings have fared.

The motivation for such a project is driven by several factors.

1) Most standard cellular 4G data coverage is generally not adequate to handle 20,000 people with iPhones in a packed arena. I am sure the larger carriers are also feverishly working on a solution, but I have no inside information as to their approach nor chance of success.

Note: I’d be interested to learn about any arenas with great coverage?

2) Venue operators have customers that expect to be able to use their wireless devices during the course of a game to check stats, send pictures, etc.

3) Public frequency, wireless controllers, and access points are getting smarter rather quickly. Even though I have not seen clear success in these extremely high densities, free wireless solutions are gaining momentum.

We are actually doing a trial at a major sports venue in the coming weeks. From the perspective of the NetEqualizer, we are invited along to keep the  primary 1GB Internet pipe feeding the entire arena from going down. To date we have not been asked to referee the mayhem of access point regional gridlock and congestion in an arena setting, mostly because of of our price point and cost to deploy at each radio.

Why do these high density roll outs fail to meet expectation?

It seems, that 20+ thousand people in a small arena transmitting and receiving data over public frequencies really sucks for access points. The best way to picture this chaos would be to imagine listening to a million crickets on a warm summer night and trying to pick out the cadence of a single insect. Yes you might be able to single out a cricket  if it landed on your nose, but in a large arena not everybody can be next to an access point. The echoes from all the transmissions coming in to the radios in these high densities are unprecedented. Even with an initial success we see problems build as usage up take rises.  If you build it they will come! Typically what happens is that only a small percentage of attendees login to the wireless offering on the initial trial. The early success is tempered as usage doubles and doubles again eventually overwhelming the radios and their controllers.

My surprising conclusion

My prediction is that in the near future, we will start to see little plug in stations in high density venues. These stations will be compatible with next generation wireless devices, thus serving up data to your seat. You may scoff, but I am already hearing rumbles from many of our cutting edge high density housing internet providers on this issue. Due to wireless technology limitations they plan to keep their wired portals in their buildings, even in areas where they have spent heavily on wireless coverage.

Related Articles:

Siradel.com radio coverage

Addressing issues of wireless data coverage.

How to speed up access on your Iphone

How Much Bandwidth Do You Really Need?


By Art Reisman – CTO – www.netequalizer.com

Art Reisman CTO www.netequalizer.com

When it comes to how much money to spend on the Internet, there seems to be this underlying feeling of guilt with everybody I talk to. From ISPs, to libraries or multinational corporations, they all have a feeling of bandwidth inadequacy. It is very similar to the guilt I used to feel back in College when I would skip my studies for some social activity (drinking). Only now it applies to bandwidth contention ratios. Everybody wants to know how they compare with the industry average in their sector. Are they spending on bandwidth appropriately, and if not, are they hurting their institution, will they become second-rate?

To ease the pain, I was hoping to put a together a nice chart on industry standard recommendations, validating that your bandwidth consumption was normal, and I just can’t bring myself to do it quite yet. There is this elephant in the room that we must contend with. So before I make up a nice chart on recommendations, a more relevant question is… how bad do you want your video service to be?

Your choices are:

  1. bad
  2. crappy
  3. downright awful

Although my answer may seem a bit sarcastic, there is a truth behind these choices. I sense that much of the guilt of our customers trying to provision bandwidth is based on the belief that somebody out there has enough bandwidth to reach some form of video Shangri-La; like playground children bragging about their father’s professions, claims of video ecstasy are somewhat exaggerated.

With the advent of video, it is unlikely any amount of bandwidth will ever outrun the demand; yes, there are some tricks with caching and cable on demand services, but that is a whole different article. The common trap with bandwidth upgrades is that there is a false sense of accomplishment experienced before actual video use picks up. If you go from a network where nobody is running video (because it just doesn’t work at all), and then you increase your bandwidth by a factor of 10, you will get a temporary reprieve where video seems reliable, but this will tempt your users to adopt it as part of their daily routine. In reality you are most likely not even close to meeting the potential end-game demand, and 3 months later you are likely facing another bandwidth upgrade with unhappy users.

To understand the video black hole, it helps to compare the potential demand curve pre and post video.

A  quality VOIP call, which used to be the measuring stick for decent Internet service runs about 54kbs. A quality  HD video stream can easily consume about 40 times that amount. 

Yes, there are vendors that claim video can be delivered at 250kbs or less, but they are assuming tiny little stop action screens.

Couple this tremendous increase in video stream size with a higher percentage of users that will ultimately want video, and you would need an upgrade of perhaps 60 times your pre-video bandwidth levels to meet the final demand. Some of our customers, with big budgets or government subsidized backbones, are getting close but, most go on a honeymoon with an upgrade of 10 times their bandwidth, only to end up asking the question, how much bandwidth do I really need?

So what is an acceptable contention ratio?

  • Typically in an urban area right now we are seeing anywhere from 200 to 400 users sharing 100 megabits.
  • In a rural area double that rati0 – 400 to 800 sharing 100 megabits.
  • In the smaller cities of Europe ratios drop to 100 people or less sharing 100 megabits.
  • And in remote areas served by satellite we see 40 to 50 sharing 2 megabits or less.

A Brief History of Peer to Peer File Sharing and the Attempts to Block It


By Art Reisman

The following history is based on my notes and observations as both a user of peer to peer, and as a network engineer tasked with cleaning  it up.

Round One, Napster, Centralized Server, Circa 2002

Napster was a centralized service, unlike the peer to peer behemoths of today there was never any question of where the copyrighted material was being stored and pirated from. Even though Napster did not condone pirated music and movies on their site, the courts decided by allowing copyrighted material to exist on their servers, they were in violation of copyright law. Napster’s days of free love were soon over.

From an historic perspective the importance of the decision to force the shut down of Napster was that it gave rise to a whole new breed of p2p applications. We detailed this phenomenon in our 2008 article.

Round Two, Mega-Upload  Shutdown, Centralized Server, 2012

We again saw a doubling down on p2p client sites (they expanded) when the Mega-Upload site, a centralized sharing site, was shutdown back in Jan 2012.

“On the legal side, the recent widely publicized MegaUpload takedown refocused attention on less centralized forms of file sharing (i.e. P2P). Similarly, improvements in P2P technology coupled with a growth in file sharing file size from content like Blue-Ray video also lead many users to revisit P2P.”

Read the full article from deepfield.net

The shut down of Mega-Upload had a personal effect on me as I had used it to distribute a 30 minute account from a 92-year-old WWII vet where he recalled, in oral detail, his experience of surviving a German prison camp.

Blocking by Signature, Alias Layer 7 Shaping, Alias Deep packet inspection. Late 1990′s till present

Initially, the shining star savior in the forefront against spotting illegal content on your network, this technology can be expensive and fail miserably in the face of newer encrypted p2p applications. It also can get quite expensive to keep up with the ever changing application signatures, and yet it is still often the first line of defense attempted by ISPs.

We covered this topic in detail, in our recent article,  Layer 7 Shaping Dying With SSL.

Blocking by Website

Blocking the source sites where users download their p2p clients is still possible. We see this method applied at mostly private secondary schools, where content blocking is an accepted practice. This method does not work for computers and devices that already have p2p clients. Once loaded, p2p files can come from anywhere and there is no centralized site to block.

Blocking Uninitiated Requests. Circa Mid-2000

The idea behind this method is to prevent your Network from serving up any content what so ever! Sounds a bit harsh, but the average Internet consumer rarely, if ever, hosts anything intended for public consumption. Yes at one time, during the early stages of the Internet, my geek friends would set up home pages similar to what everybody exposes on Facebook today. Now, with the advent hosting sites, there is just no reason for a user to host content locally, and thus, no need to allow access from the outside. Most firewalls have a setting to disallow uninitiated requests into your network (obviously with an exemption for your publicly facing servers).

We actually have an advanced version of this feature in our NetGladiator security device. We watch each IP address on your internal network and take note of outgoing requests, nobody comes in unless they were invited. For example, if we see a user on the Network make a request to a Yahoo Server , we expect a response to come back from a Yahoo server; however if we see a Yahoo server contact a user on your network without a pending request, we block that incoming request. In the world of p2p this should prevent an outside client from requesting a receiving a copyrighted file hosted on your network, after all no p2p client is going to randomly send out invites to outside servers or would they?

I spent a few hours researching this subject, and here is what I found (this may need further citations). It turns out that p2p distribution may be a bit more sophisticated and has ways to get around the block uninitiated query firewall technique.

P2P networks such as Pirate Bay use a directory service of super nodes to keep track of what content peers have and where to find them. When you load up your p2p client for the first time, it just needs to find one super node to get connected, from there it can start searching for available files.

Note: You would think that if these super nodes were aiding and abetting in illegal content that the RIAA could just shut them down like they did Napster. There are two issues with this assumption:

1) The super nodes do not necessarily host content, hence they are not violating any copyright laws. They simply coordinate the network in the same way DNS service keep track of URL names and were to find servers.
2) The super nodes are not hosted by Pirate Bay, they are basically commandeered from their network of users, who unwittingly or unknowingly agree to perform this directory service when clicking the license agreement that nobody ever reads.

From my research I have talked to network administrators that claim despite blocking uninitiated outside requests on their firewalls, they still get RIAA notices. How can this be?

There are only two ways this can happen.

1) The RIAA is taking liberty to simply accuse a network of illegal content based on the directory listings of a super node. In other words if they find a directory on a super node pointing to copyrighted files on your network, that might be information enough to accuse you.

2) More likely, and much more complex, is that the Super nodes are brokering the transaction as a condition of being connected. Basically this means that when a p2p client within your network, contacts a super node for information, the super node directs the client to send data to a third-party client on another network. Thus the send of information from the inside of your network looks to the firewall as if it was initiated from within. You may have to think about this, but it makes sense.

Behavior based thwarting of p2p. Circa 2004 – NetEqualizer

Behavior-based shaping relies on spotting the unique footprint of a client sending and receiving p2p applications. From our experience, these clients just do not know how to lay low and stay under the radar. It’s like the criminal smuggling drugs doing 100 MPH on the highway, they just can’t help themselves. Part of the p2p methodology is to find as many sources of files as possible, and then, download from all sources simultaneously. Combine this behavior with the fact that most p2p consumers are trying to build up a library of content, and thus initiating many file requests, and you get a behavior footprint that can easily be spotted. By spotting this behavior and making life miserable for these users, you can achieve self compliance on your network.

Read a smarter way to block p2p traffic.

Blocking the RIAA probing servers

If you know where the RIAA is probing from you can deny all traffic to their probes and thus prevent the probe of files on your network, and ensuing nasty letters to desist.

Alternatives to Bandwidth Addiction


By Art Reisman

CTO – http://www.netequalizer.com

Art Reisman CTO www.netequalizer.com

Bandwidth providers are organized to sell bandwidth. In the face of bandwidth congestion, their fall back position is always to sell more bandwidth, never to slow consumption. Would a crack dealer send their clients to a treatment program?

For example, I have had hundreds of encounters with people at bandwidth resellers; all of our exchanges have been courteous and upbeat, and yet a vendor relationship rarely develops. Whether they are executives, account managers, or front-line technicians, the only time they call us is as a last resort to save an account, and for several good reasons.

1) It is much easier, conceptually, to sell a bandwidth upgrade rather than a piece of equipment.

2) Bandwidth contracts bring recurring revenue.

3) Providers can lock in a bandwidth contract, investors like contracts that guarantee revenue.

4) There is very little overhead to maintain a leased bandwidth line once up and running.

5) And as I eluded to before, would a crack dealer send a client to rehab?

6) Commercial bandwidth infrastructure costs have come down in the last several years.

7) Bandwidth upgrades are very often the most viable and easiest path to relieve a congested Internet connection.

Bandwidth optimization companies exist because at some point customers realize they cannot outrun their consumption. Believe it or not, the limiting factor to Internet access speed is not always the pure cost of raw bandwidth, enterprise infrastructure can be the limiting factor. Switches, routers, cabling, access points and back-hauls all have a price tag to upgrade, and sometimes it is easier to scale back on frivolous consumption.

The ROI of optimization is something your provider may not want you know.

The next time you consider a bandwidth upgrade at the bequest of your provider, you might want to look into some simple ways to optimize your consumption. You may not be able to fully arrest your increased demand with an optimizer, but realistically you can slow growth rate from a typical unchecked 20 percent a year to a more manageable 5 percent a year. With an optimization solution in place, your doubling time for bandwidth demand can easily reduce down from about 3.5 years to 15 years, which translates to huge cost savings.

Note: Companies such as level 3 offer optimization solutions, but with all do respect, I doubt those business units are exciting stock holders with revenue. My guess is they are a break even proposition; however I’d be glad to eat crow if I am wrong, I am purely speculating.  Sometimes companies are able to sell adjunct services at a nice profit.

Related NY times op-ed on bandwidth addiction

NetEqualizer News: December 2012


December 2012

Greetings!

Enjoy another issue of NetEqualizer News! This month, we preview feature additions to NetEqualizer coming in 2013, offer a special deal on web application security testing for the Holidays, and remind NetEqualizer customers to upgrade to Software Update 6.0. As always, feel free to pass this along to others who might be interested in NetEqualizer News.

A message from Art…
Art Reisman, CTO – APconnections

artdaughterThis month’s picture is from Parent’s Night for my daughter’s volleyball team. In December, as I get ready for the Holidays, I often think about what is important to me – like family, friends, my health, and how I help to run this business. While pondering these thoughts, I came up with some quotes that have meaning to me, which I am sharing here. I hope you enjoy them, or that they at least get you thinking about what is important to you!

“Technology is not what has already been done.”
“Following too closely ruins the journey.”
“Innovation is not a democratic endeavor.”
“Time is not linear, it just appears that way most of the time.”

What are your favorite quotes? We love it when we hear back from you – so if you have a quote or a story you would like to share with us of how we have helped you, let us know. Email me directly at art@apconnections.net. I would love to hear from you!

NetEqualizer: Coming in 2013

We are always looking to improve our NetEqualizer product line such that our customers are getting maximum value from their purchase. Part of this process is brainstorming changes and additional features to adapt and help meet that need.

Here are a couple of ideas for changes to NetEqualizer that will arrive in 2013. Stay tuned to NetEqualizer News and our blog for updates on these features!

1) NetEqualizer in Mesh Networks and Cloud Computing

As the use of NAT distributed across mesh networks becomes more widespread, and the bundling of services across cloud computing becomes more prevalent, our stream-based behavior shaping will need to evolve.

This is due to the fact that we base our decision of whether or not to shape on a pair of IP addresses talking to each other without considering port numbers. Sometimes, in cloud or mesh networks, services are trunked across a tunnel using the same IP address. As they cross the trunk, the streams are broken out appropriately based on port number.

So, for example, say you have a video server as part of a cloud computing environment. Without any NAT, on a wide-open network, we would be able to give that video server priority simply by knowing its IP address. However, in a meshed network, the IP connection might be the same as other streams, and we’d have no way to differentiate it. It turns out, though, that services within a tunnel may share IP addresses, but the differentiating factor will be the port number.

Thus, in 2013 we will no longer shape just on IP to IP, but will evolve to offer shaping on IP(Port) to IP(Port). The result will be quality of service improvements even in heavily NAT’d environments.

2) 10 Gbps Line Speeds without Degradation

Some of our advantages over the years have been our price point, the techniques we use on standard hardware, and the line speeds we can maintain.

Right now, our NE3000 and above products all have true multi-core processors, and we want to take advantage of that to enhance our packet analysis. While our analysis is very quick and efficient today (sustained speeds of 1 Gbps up and down), in very high-speed networks, multi-core processing will amp up our throughput even more. In order to get to 10 Gbps on our Intel-based architecture, we must do some parallel analysis on IP packets in the Linux kernel.

The good news is that we’ve already developed this technology in our NetGladiator product (check out this blog article here).

Coming in 2013, we’ll port this technology to NetEqualizer. The result will be low-cost bandwidth shapers that can handle extremely high line speeds without degradation. This is important because in a world where bandwidth keeps getting cheaper, the only reason to invest in an optimizer is if it makes good business sense.

We have prided ourselves on smart, efficient, optimization techniques for years – and we will continue to do that for our customers!


Secure Your Web Applications for the Holidays!

We want YOU to be proactive about security. If your business has external-facing web applications, don’t wait for an attack to happen – protect yourself now! It only takes a few hours of our in-house security experts’ time to determine if your site might have issues, so, for the Holidays, we are offering a $500 upfront security assessment for customers with web applications that need testing!

If it is determined that our NetGladiator product can help shore up your issues, that $500 will be applied toward your first year of NetGladiator Software & Support (GSS). We also offer further consulting based on that assessment on an as-needed basis.

To learn more about NetGladiator, check out our video here.

Or, contact us at:

ips@apconnections.net

-or-

303-997-1300 x123


Don’t Forget to Upgrade to 6.0!: With a brief tutorial on User Quotas

If you have not already upgraded your NetEqualizer to Software Update 6.0, now is the perfect time!

We have discussed the new upgrade in depth in previous newsletters and blog posts, so this month we thought we’d show you how to take advantage of one of the new features – User Quotas.

User quotas are great if you need to track bandwidth usage over time per IP address or subnet. You can also send alerts to notify you if a quota has been surpassed.

To begin, you’ll want to navigate to the Manage User Quotas menu on the left. You’ll then want to start the Quota System using the third interface from the top, Start/Stop Quota System.

Now that the Quota System is turned on, we’ll add a new quota. Click on Configure User Quotas and take a look at the first window:

quota1

Here are the settings associated with setting up a new quota rule:

Host IP: Enter in the Host IP or Subnet that you want to give a quota rule to.

Quota Amount: Enter in the number of total bytes for this quota to allow.

Duration: Enter in the number of minutes you want the quota to be tracked for before it is reset (1 day, 1 week, etc.).

Hard Limit Restriction: Enter in the number of bytes/sec to allow the user once the quota is surpassed.  

Contact: Enter in a contact email for the person to notify when the quota is passed.

After you populate the form, click Add Rule. Congratulations! You’ve just set up your first quota rule!

From here, you can view reports on your quota users and more.

Remember, the new GUI and all the new features of Software Update 6.0 are available for free to customers with valid NetEqualizer Software & Support (NSS).

If you don’t have the new GUI or are not current with NSS, contact us today!

sales@apconnections.net

-or-

toll-free U.S. (888-287-2492),

worldwide (303) 997-1300 x. 103


Best Of The Blog

Internet User’s Bill of Rights

By Art Reisman – CTO – APconnections

This is the second article in our series. Our first was a Bill of Rights dictating the etiquette of software updates. We continue with a proposed Bill of Rights for consumers with respect to their Internet service.

1) Providers must divulge the contention ratio of their service. 

At the core of all Internet service is a balancing act between the number of people that are sharing a resource and how much of that resource is available.

For example, a typical provider starts out with a big pipe of Internet access that is shared via exchange points with other large providers. They then subdivide this access out to their customers in ever smaller chunks – perhaps starting with a gigabit exchange point and then narrowing down to a 10 megabit local pipe that is shared with customers across a subdivision or area of town.

The speed you, the customer, can attain is limited to how many people might be sharing that 10 megabit local pipe at any one time. If you are promised one megabit service, it is likely that your provider would have you share your trunk with more than 10 subscribers and take advantage of the natural usage behavior, which assumes that not all users are active at one time.

The exact contention ratio will vary widely from area to area, but from experience, your provider will want to maximize the number of subscribers who can share the pipe, while minimizing service complaints due to a slow network. In some cases, I have seen as many as 1,000 subscribers sharing 10 megabits. This is a bit extreme, but even with a ratio as high as this, subscribers will average much faster speeds when compared to dial up…

Photo Of The Month

sandybike

Kansas Clouds

The wide-open ranch lands in middle America provide a nice retreat from the bustle of city life. When he can find time, one of our staff members visits his property in Kansas with his family. The Internet connection out there is shaky, but it is a welcome change from routine.

Equalizing is the Silver Bullet for Quality of Service


Silver Bullet (n.) – A simple and seemingly magical solution to a complex problem.

The amount of solutions available that have been developed to improve Quality of Service (QoS) for data traveling across a network (video, VoIP, etc.) are endless. Often, these tools appear to be simple, but seem to fall short in implementation:

Compression: Compressing files in transit helps reduce congestion by decreasing the amount of bandwidth a transfer requires. This appears to be a viable solution, but in practice, most of the large streams that tend to clog networks (high resolution media files, etc.) are already compressed. Thus, most networks won’t see much improvement in QoS when this method is used.

Layer 7 Inspection: Providing QoS to specific applications also sounds like a reasonable approach to the problem. However, most applications are increasingly utilizing encryption for transferring data, and thus determining the purpose of a network packet is a much harder problem. It also requires constant tweaking and updates to ensure the proper applications are given priority.

Type of Service: Each network packet has a flag as part of its payload that denotes its “type of service.” This flag was intended to help give QoS to packets based on their importance and purpose. This method, however, requires lots of custom router configurations and is not very reliable as far as who is able to set the flag, when, and why.

These solutions are analogous to the diet pill and weight loss products that inundate our lives on a daily basis. They are offering complex solutions to a simple problem:

Overweight? Buy this machine, watch these DVDs, take this pill.

When the real solution is:

Overweight? Eat better.

Simple solutions are what good engineering is all about, and it drives the entire philosophy behind Equalizing – the bandwidth control method implemented in our NetEqualizer. The truth is, you can accomplish 99% of your QoS needs on a fixed link SIMPLY by cranking down on the large streams of traffic. While the above approaches try to do this in various ways, nothing is easier and more hands-off than looking at the behavior of a connection relative to the available bandwidth, and subsequently throttling it as needed. No deep packet inspection, compression, or packet analysis required. No need to concern yourself with new Internet usage trends or the latest media file types. Just fair bandwidth, regardless of trunk size, for all of your users, at all times of day. When bandwidth is controlled, connection quality is allowed to be as good as possible for everyone!

Consumer Bill of Rights for Software Updates


This morning I attached my iPhone to my Mac so I could import some of my latest Thanksgiving pictures. I have done this particular sync perhaps a 100 times in the past, but today I was in a hurry and wanted get everything on my Mac so I could  shoot an e-mail out with the new pictures. Yes I know it is possible to send email from an iPhone directly, but the tiny little box of screen is like working with my eyes closed and my hands behind my back.

Upon initiating the sync, my Mac informed me that something needed an update to complete the operation, not sure why, but it was adamant there was no other way. I clicked the update button and 20 minutes later the update was still running so I gave up. Have you ever wanted to scream “I DON’T WANT THE UPDATE! I AM COMPLETELY HAPPY WITH THE WAY THINGS ARE!” Shortly after this incident, I remembered how congress had passed a bill rights for airline passengers. I suspect as our electronic equipment becomes essential to every day life, somebody is going to come along with a bill of rights for technology users, so I thought it would be a good time to get a head start.

Bill of Rights for updates to smart devices:

1) Tell the user how long an update is going to take before they click a button. If you don’t know how long it will take, then make it a two step process where step one calculates how long it will take, and step two is the update.

2) Give the user an easy option to see what is in the update before they click.

3) Never force a user to take an update unless there is some radical change in technology that requires it.

4) Give the user the option to cancel the update in progress at any time without any consequences.

5) Don’t let your engineering team make some lame excuses as to why you can’t follow the Bill of Rights above. I would be glad to come in as consultant and help make your update process follow the Bill of Rights, and yes I can write the code if needed.

* Yes I am guilty of not always having the best update process for our product line. However we are getting much better. :)

7)  Don’t make a user close applications during the update. If you can’t figure out how to update your software with my applications open than see 5) above.

8) These rules apply to smart TV’s and cable boxes – I missed the first 5 minutes to a big game last year while my visio TV updated itself.

Coming soon the Bill of Rights for truth in Bandwidth Speed and why the Internet is not intended to run video.

The original Computer Users Bill of Rights.

Related Internet Users Bill of Rights

NetEqualizer News: November 2012


November 2012

Greetings!

Enjoy another issue of NetEqualizer News! This month, we talk about the release of our new User Guide that accompanies the 6.0 Software Update, discuss lessons learned from our recent Technical Seminar at Washington University – St. Louis, and reiterate our big savings on shipping deal for international customers. As always, feel free to pass this along to others who might be interested in NetEqualizer News.

A message from Art…
Art Reisman, CTO – APconnections

In the United States, we celebrate Thanksgiving on the fourth Tuesday of November. At this time of year, we celebrate by having a huge meal with friends and family, which I try to reduce the impact of by running a 5k in the morning. We also pause to count our blessings and give thanks for all that we have. So, it is only appropriate to take a moment to THANK YOU, our loyal customers! I am grateful for your business, and hope to continue to earn it each and every day!

We love it when we hear back from you – so if you have a story you would like to share with us of how we have helped you, let us know. Email me directly at art@apconnections.net. I would love to hear from you!

New User Guide Now Available

We have completed the User Guide for the 6.0 Software Update, so the update is now officially GA!

Contact us today if you have not yet upgraded! The process is quick and easy, and you’ll love our new GUI and feature offerings.

Once you upgrade, check out the 6.0 User Guide to learn more about our newer additions, including:

- Smart Connection Limits: Utilize a fairer model for limiting connections to clamp down on P2P.

- Professional User Quota API: A GUI interface to help configure user quotas.

- Email Notifications: Have alerts sent to an email account of your choice.

The new GUI is also now compatible with all common browsers, including Internet Explorer 9.0+.

As always, the 6.0 Software Update will be available at no charge to customers with valid NetEqualizer Software Subscriptions (NSS).

For more information on the NetEqualizer or the upcoming release, visit our blog or contact us at:

sales@apconnections.net

-or-

toll-free U.S. (888-287-2492),

worldwide (303) 997-1300 x. 103.


BIG Savings on Shipping

Our Halloween shipping deal is still on!

As part of the celebration, we want to offer a shipping credit for all of our international customers! This means that we will ship anywhere in the world and apply a maximum $275 credit toward shipping costs.

From now until December 1, 2012, take advantage of this great savings opportunity!

For more information on the Halloween shipping promotion, contact us at:

sales@apconnections.net


Midwest Technical Seminar – What We Learned: Why NetEqualizer may be the killer application for those stubborn wireless dead spots

We had a great day meeting with customers at our latest Technical Seminar, held recently at the beautiful Washington University campus in St. Louis.

While the primary purpose of these meetings is to impart technical knowledge to customers, we love that we get to learn a lot too. Here are two major takeaways from this seminar:

1) NetEqualizer may be the killer application for those stubborn wireless dead spots: One of our major discussions during the meeting surrounded wireless access points and inevitable dead spots – despite spending countless hours adding and placing AP’s. This is a common problem for situations in which additional users are flooding the network. It turns out that NetEqualizer may be the best way to get rid of the issue. Check out our blog article on improving wireless network quality:

More Ideas on How to Improve Wireless Network Quality

2) Layer 7 shaping is dead: The effectiveness of Layer 7 shaping as a method to arbitrate bandwidth in the future was also discussed. As encrypted traffic over SSL becomes the norm, traditional Layer 7 approaches are becoming more and more useless. In order to remain a viable solution, Layer 7 shaping providers are having customers install decryption modules so that traffic can be analyzed. There are multiple issues with this approach, which we have detailed in this blog article:

Layer 7 Application Shaping Dying with Increased SSL

Thanks to everyone who came out for our seminar, and stay tuned to NetEqualizer News for details about our Technical Seminar!


Best Of The Blog

Wired Bandwidth Prices, and What to Expect in the Future

By Art Reisman – CTO – APconnections

Editor’s note: This article is an opinion piece. Do you have your own ideas about this topic? Email me, or comment on our blog!

Bandwidth prices traditionally have a very regional component, and your experience may vary, but in the US there is a really good chance you can get quite a bit more bandwidth for a much lower price than what it would have cost you a few years ago.

To site one example, we have a customer that contracts Internet services to supply several large residential housing units. Currently, commercial class business Internet service for 50 megabits runs $120 per month, which is the same price they were paying for 10 megabits 3 years ago…

Photo Of The Month

Colors of Fall

During the transition from fall to winter, the trees in Colorado undergo a beautiful transformation. Within a few weeks, they will have gone from summer green, to yellow, orange, and red, before eventually falling off until spring.

NetEqualizer News: October 2012


October 2012

Greetings!

Enjoy another issue of NetEqualizer News! This month, we announce availability of our new NetEqualizer GUI, remind you about the upcoming Midwest Technical Seminar at Washington University – St. Louis, and offer a shipping credit to our international customers as part of a spooky NetEqualizer Halloween celebration. As always, feel free to pass this along to others who might be interested in NetEqualizer News.

A message from Art…
Art Reisman, CTO – APconnections

During October in the United States, all things become about Halloween. This is big business here, rivaling Christmas in sales, particularly of costumes, candy, and scary decorations. I must admit that I love Halloween and do go all out each year decorating my yard with spooky animatronic figures, a mini fake cemetery, and pumpkins from the garden!

As I have read that many countries love Halloween, we are offering our own “treat” this year to help our international customers celebrate! For a limited time, we will ship internationally at a scary good price ($275 max shipping credit). Read more about this promotion below. Happy Halloween!

We love it when we hear back from you – so if you have a story you would like to share with us of how we have helped you, let us know. Email me directly at art@apconnections.net. I would love to hear from you!

New NetEqualizer GUI Now Available

Over the last couple issues of NetEqualizer News, we’ve discussed our 6.0 Software Update, and in particular our new GUI, quite a bit. Well, our beta testing was a big success, and the GUI is now available to those who wish to have it. The actual GA release will be available in one to two weeks.

Here are some of the exciting new features you’ll see in the new GUI:

- New Dashboard Feature

- Menus Aligned by Key Functions

- Consistent Look and Feel

- Professional Quota API

Check out the previous issue of NetEqualizer News for details on each of the above features.

Our beta also resulted in great recommendations from our customers. Here are some additional features we’ve added based on feedback thus far:

- Dashboard Auto Refresh on three different time intervals.

- A Bytes/Bits Conversion Calculator to help you set up your NetEqualizer.

- An Old GUI/New GUI Map that helps you see where interfaces in the old GUI now reside in order to make the transition to the new GUI easier.

Please email us if you would like to have the new NetEqualizer GUI! All new units will ship with the new GUI, and, as stated above, the GA release will be in one to two weeks.

To view a live demo NetEqualizer, with the new GUI installed, click here to register.

And, as always, the 6.0 Software Update will be available at no charge to customers with valid NetEqualizer Software Subscriptions (NSS).

For more information on the NetEqualizer or the upcoming release, visit our blog or contact us at:

sales@apconnections.net

-or-

toll-free U.S. (888-287-2492),

worldwide (303) 997-1300 x. 103.


Midwest Technical Seminar Reminder

There is still time to register for the Midwest Technical Seminar on Monday, October 29th at Washington University – St. Louis!

The half-day seminar will include lunch after the event concludes. If you are in the area, we’d like to see you there!

Click here to register and learn more!


A Halloween Shipping Treat

As part of our Halloween celebration, we want to offer a shipping credit for all of our international customers! This means that we will ship anywhere in the world and apply a maximum $275 credit toward shipping costs.

From now until December 2012, take advantage of this great savings opportunity!

For more information on the Halloween shipping promotion, contact us at:

sales@apconnections.net


Best Of The Blog

Editor’s Choice: The Best of Speeding Up Your Internet

By Art Reisman – CTO – APconnections

Over the years we have written a variety of articles related to Internet Access Speed and all of the factors that can affect your service. Below, I have consolidated some of my favorites along with a quick convenient synopsis.

How to determine the true speed of video over your Internet connection:

If you have ever wondered why you can sometimes watch a full-length movie without an issue while at other times you can’t get the shortest of YouTube videos to play without interruption, this article will shed some light on what is going on behind the scenes.

FCC is the latest dupe when it comes to Internet speeds:

After the Wall Street Journal published an article on Internet provider speed claims, I decided to peel back the onion a bit. This article exposes anomalies between my speed tests and what I experienced when accessing real data.

Photo Of The Month

Autumn Walk in the Aspens

Winter is coming here in Colorado. We’ve already had a few very light snows in the area. Despite the onset of cold weather, it really is one of the most beautiful times here. The trees are at their most brilliant and the snow-capped mountains contrast scenically with the bare foothills. If you’ve never been up to the mountains to check out the changing aspen trees, it’s an experience you won’t forget.

NetEqualizer News: September 2012


September 2012

Greetings!

Enjoy another issue of NetEqualizer News! This month, we preview our new GUI for NetEqualizer, discuss a recent NetEqualizer case study we conducted with one of our customers, and announce our next technical seminar at Washington University – St. Louis. As always, feel free to pass this along to others who might be interested in NetEqualizer News.

A message from Art…
Art Reisman, CTO – APconnections

Fall is officially in the air in Boulder, Colorado! Cool nights are now the norm and my backyard garden is full of ripe zucchinis and tomatoes. As promised in last month’s newsletter, our NEW NetEqualizer GUI is almost ready for harvest! We will be conducting our Beta Test in September with a limited number of participants. We expect our GA release to be available in October. If you are interested in being part of our Beta Test, please email me!

We love it when we hear back from you – so if you have a story you would like to share with us of how we have helped you, let us know. Email me directly at art@apconnections.net. I would love to hear from you!

New NetEqualizer GUI
The new, highly-anticipated NetEqualizer GUI is here, and we are ready for Beta testers!

The new GUI is part of the 6.0 Software Update, and includes the same functionality that you already know, with enhancements in the following areas:

New Dashboard Feature

Our new Dashboard provides an intuitive visual display of the status on critical data and settings within NetEqualizer. The Dashboard contains on/off statuses for Equalizing, ntop, Packet Capture, Quotas, and Caching, so that you can quickly tell if your key functions are running. It also contains statistics about traffic running through your NetEqualizer.

Menus Aligned by Key Functions

We have redesigned our menus to better support your workflow. For example, if you are setting up and configuring your unit, all key functions related to this are now in the “Setup and Configuration” Menu section. Other key menus are Management and Reporting, Troubleshooting and Support, and Maintenance and Reference.

Consistent Look and Feel

We’ve enhanced our look and feel by modernizing the interface and improving error messages, buttons, and colors.

Professional Quota API 

The Professional Quota API functionality introduced in 5.8 has been incorporated into our 6.0 GUI. The Professional Quota API helps you to quickly and easily utilize our NetEqualizer User-Quota API toolset commands via a GUI interface.

Please email us if you would like to be part of our Beta Test! Tests will run throughout September, with our GA release sometime in October.

To view a live demo NetEqualizer, with the new GUI installed, click here to register (because of security reasons, we can’t give the password to the live demo machine here).

As always, the 6.0 Software Update will be available at no charge to customers with valid NetEqualizer Software Subscriptions (NSS).

For more information on the NetEqualizer or the upcoming release, visit our blog or contact us at:

-or-
toll-free U.S.(888-287-2492),

Library Case Study
Washington County Corporate Library Services (WCCLS) recently agreed to participate in a NetEqualizer case study.

The case study expands on our already-existing Testimonials section of our website by discussing the challenge that was faced by the customer, what other solutions were considered, and what the benefits and results were with NetEqualizer.

Take a look at the WCCLS Case Study here!

If your organization would like to participate in a similar case study, we’d love to talk to you! Email sandy@apconnections.net if you are interested.


Midwest Technical Seminar at WUSTL
Our CTO, Art Reisman, is coming to Washington University – St. Louis (WUSTL) for a NetEqualizer Technical Seminar!

The half-day seminar will be hosted by WUSTL on Monday, October 29th and will include lunch after the event concludes. If you are in the area, we’d like to see you there!

To learn more, and to register, click here.


Best Of The Blog

Just How Fast Is Your 4G Network?

By Art Reisman – CTO – APconnections

The subject of Internet speed and how to make it go faster is always a hot topic. So that begs the question, if everybody wants their Internet to go faster, what are some of the limitations? I mean, why can’t we just achieve infinite speeds when we want them and where we want them?

Below, I’ll take on some of the fundamental gating factors of Internet speeds, primarily exploring the difference between wired and wireless connections. As we have “progressed” from a reliance on wired connections to a near-universal expectation of wireless Internet options, we’ve also put some limitations on what speeds can be reliably achieved. I’ll discuss why the wired Internet to your home will likely always be faster than the latest fourth generation (4G) wireless being touted today…

Photo Of The Month

Haystack Rock

Haystack Rock, located in Cannon Beach, Oregon, is a 72 meter-high sea stack. A stack is a geologic landform consisting of steep rock along the coast that has been isolated by erosion. There are lots of accessible and interesting tide pools surrounding this rock that are constantly being studied by a full-time team of biologists.

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