NetEqualizer News: September 2015


September 2015

Greetings!

Enjoy another issue of NetEqualizer News! This month, we spotlight the NetEqualizer Installation Process, walk through the updated Viewing Traffic section of our NetEqualizer Quick Start Guide, discuss our expanded DDoS Firewall, and show off our new NetEqualizer 8.3 User Guide. As always, feel free to pass this along to others who might be interested in NetEqualizer News.

A message from Art…
Art Reisman, CTO – APconnections

We are almost officially in the fall season in the Northern Hemisphere, and I am enjoying harvesting all my tomatoes, and sadly, very few (and small) pumpkins! Some really good news, though, is that I think my fencing successfully thwarted a raccoon or skunk that was attacking my garden. art

Speaking of attacks, this month I have an update on our DDoS Monitor & Firewall modules. We also are ready to harvest updated 8.3 Documentation, which can educate you on our new features. And finally, we are excited to spotlight our Installation Process, which you can take advantage of for any new NetEqualizer or trade-in!

twitterAnd remember we are now on Twitter! You can now follow us @NetEqualizer.

We love it when we hear back from you – so if you have a story you would like to share with us of how we have helped you, let us know. Email me directly at art@apconnections.net. I would love to hear from you!

Spotlight on: The NetEqualizer Installation Process

We recently added a process for all new and trade-in NetEqualizer sales that we are very excited about – the NetEqualizer Installation Process!

This process assigns you an Installation Engineer at the time of sale or trade-in. The sole purpose of the installation engineer is to ensure that you get your NetEqualizer set up correctly and that any questions you might have are answered.

We can be as involved or hands-off as you would like us to be.

What we can do for you:95eddc45-a83d-4581-8768-51480d718587

Review a Diagnostic:
Send us a diagnostic of your recently set up NetEqualizer so that our Support Team can analyze it for misconfigurations or other problems.

Review Traffic Limit settings:60b7a936-f0fb-4b75-bd85-6f31fcb180a9
Many customers want to use Pools, Hard Limits, and Priority Hosts. We can help by reviewing your traffic limiting strategy and providing best practice recommendations.

Review your install over a WebEx:
We can schedule a time to go over your system using the WebEx screen-sharing utility. During this time we can look at live traffic, review settings, or answer any other questions that might come up.a66e4c89-c606-4011-96f7-b74e85d5b0e9

Connect remotely to your NetEqualizer:
If your NetEqualizer is available remotely, we would be happy to log in and do any required support tasks or settings adjustments.

Answer questions via phone or email:
If you just have a quick question regarding our product, feel free to email our Support Team or your Installation Engineer any time!

How you benefit:

There are many benefits that this service provides to both technical and non-technical customers. For example:

  • You can proactively prevent problems by letting us review your setup for potential issues.
  • You can optimize your NetEqualizer for your network so that your users have a great experience online. Every environment is different and we can help with the most efficient settings.
  • You can learn more about our product, technology, and features. This will allow you to more effectively administer the device.

The NetEqualizer Installation Process is free to anyone who purchases a new NetEqualizer or trades in an old unit for a new one.

What if I just need to learn about the latest NetEqualizer releases?

You need a Tech Refresh! All customers that have valid NetEqualizer Software and Support (NSS) are eligible for additional training and help, via our Technical Refresh. Contact our Support Team to schedule a Tech Refresh today.

To find out more about our new Installation Process, contact us!

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8.3 Quick Start Guide –
Viewing Traffic

Earlier this month, we enhanced our Quick Start Guide to talk in more detail about how to view traffic going through the NetEqualizer using our reporting tool (Dynamic RTR).bb536892-85a9-4e08-9647-4103f03ef363

Here is a preview of what we added to the Quick Start Guide. To check out all the changes, see the full version of the guide here (starting on page 12).

1fa2e327-61d4-42bf-bcd5-303db5cfe253

View Current Traffic
Use the Active Connections menu and sub-menus to look at what is happening on the NetEqualizer right now.

Seeing traffic successfully pass through your device after the initial set up is a
great sign things are working properly!

View Historical Traffic
But, once that is up and running, you’ll want to set up reporting so that you can see what’s been happening on your network historically.

In order to get the most from the NetEqualizer reporting tool, you’ll want to follow these steps:

1) Start RTR
This is required for tracking data historically.

2) Add IPs to Track
InRTR, add IP addresses you want to save traffic history for to Manage Traffic History -> Manage Tracked IPs. Most of the time, this will be all your local subnets.

3) View History
Use the Traffic History menu and sub-menus to look at what has happened on the NetEqualizer in the past.

If you’d like a Tech Refresh to walk through any of the reporting features, including the enhanced ability to view traffic, and are current on NetEqualizer Software and Support (NSS), contact us today!

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DDoS Firewall Expanded –
Notes from the Field

As a special bonus in our DDoS Firewall, we found out during implementation that we can also program our firewall scripts to identify an internal virus or hijacked computer.

If you are interested in more visibility in detecting an outside attack or virus-laden computer within your network, feel free to contact us for a quick consulting session, and we’ll see if we can customize a firewall and notification system for you!

The DDoS Firewall is an add-on module to the NetEqualizer. Please contact us to learn about pricing for your environment.

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8.3 User Guide Now Available!

We have talked a lot in past newsletters about the 8.3 Release and all the new and exciting features we’ve added.

Starting today, all of those new features are now described in detail in our 8.3 User Guide! This document is a great resource for ensuring RTR is set up correctly and also to provide assistance in answering any questions you might have.

Learn more about these exciting new features:

1) Top Talkers Report – this has been one of the most requested graphs and was a popular feature of our previous reporting tool, ntop. You can use this feature to see which IP addresses have used the most bandwidth over time.

toptalkers

2) General Penalty Report – we are bringing this one back from the first version of RTR! You can see both IPs that are currently being penalized, as well as a historical count of penalties that have occurred over time.

penalties

3) Connection Count Report – NetEqualizer controls P2P traffic by using connection count limits on IP addresses. However, figuring out what limit to set for your network depends on how it’s used. You can use the new Connection Count Report to see how many connections individual IP addresses have, and thus set your connection limit to the appropriate level.

connectioncounts

You can read more about all of the features of the 8.3 Release here, in our updated User Guide. If you have any questions, contact us!

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Best Of The Blog

Death to Deep Packet Inspection?

By Art Reisman – CTO – APconnections

A few weeks ago, I wrote an article on how I was able to watch YouTube while on a United flight, bypassing their layer 7 filtering techniques. Following up today, I was not surprised to see a few other articles on the subject popping up recently…

Photo Of The Month
Bobcat Caught on Wildlife Cam
The bobcat is a cat which first appeared nearly 1.8 million years ago. Containing 12 subspecies, it ranges from southern Canada to central Mexico – including much of the United States. This one was recently captured on a staff member’s wildlife camera.

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