NetEqualizer News: November 2016


We hope you enjoy this month’s NetEqualizer Newsletter. Highlights include a 8.5 Release feature preview, customer testimonials, and more!

 

  November 2016

 

8.5 Release Planning is Underway!
Greetings! Enjoy another issue of NetEqualizer News.

As we start into the holiday season here in the U.S., I am thankful for many things. First, I want to THANK YOU, our customers, for making this all worthwhile.

fancy thank-you

In my conversations with customers & prospects, I hear over & over how much our behavior-based shaping (aka equalizing) saves you time, money, and headaches. Thank you for validating all our efforts here at APconnections!

I am also thankful that the Presidential Election is over in the U.S., as I am tired of seeing political TV advertisements, which seem to be on every 10 minutes.

We continue to work with you to solve some of your most pressing network problems – so if you have one that you would like to discuss with us, please call or email me anytime at 303.997.1300 x103 or art@apconnections.net.

And remember we are now on Twitter. You can follow us @NetEqualizer.

– Art Reisman (CTO)

In this Issue:

:: 8.5 Release Features Preview

:: We Want Your Suggestions for the 8.5 Release!

:: Is Anyone Out There Still Suffering From DDoS Attacks?

:: Featured Customer Testimonials

:: Best of Blog: Using NetEqualizer to Ensure Clean, Clear QoS for VOIP Calls

8.5 Release Features Preview

We are staring to plan our 8.5 Release!

We have started putting together initial plans for our late spring software update – 8.5 Release. We have some exciting features in mind! Here is a preview of several features that will be included:

Cloud Reporting

Have you ever wanted to access reporting data for longer than 4 weeks? The reason for the current NetEqualizer limit is that we can only store so much data on the device itself.unnamed-2

Our new Cloud Reporting offering will allow you to store historical NetEqualizer data for an extended period of time. You’ll be able to seamlessly pull this data from the Cloud and display the results on your NetEqualizer, or use it for other reporting and archiving purposes.

Read-only Login Account (customer feature request)

The NetEqualizer has always used basic HTTP authentication for it’s one account, but that is about to change! The next release will have a more standard login page with two roles – the current administrator role as well as a NEW read-only account role. The read-only account will let non-technical staff log in and view reports as well as a few other features.fsdf

NetEqualizer Logout (customer feature request)

We will support web application sessions with both log in & log out. Today we offer login but in 8.5 users will also be able to securely log their session out once they are finished using the GUI.

We are very excited about enhancing our recent 8.4 Release user interface with these changes. Stay tuned to the newsletter for updates on 8.5 features, release dates, and more!

We Want Your Suggestions for the 8.5 Release!

 We want your help! Last call for suggestions for our 8.5 Release.

Now is your last chance for 8.5 Release feature requests!

Many of our best features come from customer requests. For example, for all of you that wanted to have a read-only account for NetEqualizer administration, you’ll be happy to know that we have included it in our upcoming 8.5 Release. Our NetEqualizer Logout is also based on a customer suggestion.

For those suggested features that don’t make the cut, it is not because we did not like them (we like all the suggestions), but we have to filter on features that apply to a large set of our customers. We also keep track of all feature requests, so if yours does not make it into 8.5, it may be scheduled in a future release.

We only know what features you are interested in if you speak up! We have no way of knowing if a feature is popular or not unless we hear from you. So please, think deep and tell us what features would make the NetEqualizer tool more valuable to you!

Here are some questions you can ask yourself or your IT team to come up with ideas:

  1. What feature could I use to help us troubleshoot network problems, perhaps something you need to see in our reports?
  2. What feature would further help optimize our bandwidth resource, perhaps your wireless network has unique challenges?
  3. What security concerns do you have? Anything in the DDoS arena?
  4. What feature could be added to make setup and maintenance more efficient?

unnamed-3

Is Anyone Out There Still Suffering from DDoS Attacks?

What have your experiences been?

Perhaps the Russians have given up on hacking? We are not sure, but we certainly have seen a big drop off in DDoS help requests to our support team – so much so that we have put our DDoS firewall enhancement plans on hold.

We were working on a feature request to block foreign IP’s by connection count as one of our DDoS triggers. It would work something like this:

A NetEqualizer customer sets a white list for public IP’s to let through (not blocked). Any other public IP hitting the network with more than X active connections would trigger an alert or possibly a block based on your preference.

We need to know if such a feature, or another DDoS approach would be better, based on your experience.

Let us know what you have been seeing as far as DDoS attacks on your network!

unnamed-4

Featured Testimonials

What our customers are saying…

We take great pride in ensuring our customers are happy with their NetEqualizer! You can find all of our customer testimonials on our website under the “Customers” menu.

Here are just a few testimonials that we’ve received in 2016:

Reed Collegeunnamed-6

“We’ve had NetEqualizers on campus at Reed for several years and continue to be very happy with the product. We have a very small staff and don’t have time to “tune” a device like a Packetshaper. Instead the NetEqualizer is protocol agnostic in the way it shapes traffic for most users but also allows us to quickly prioritize some traffic if necessary.

Over the years the NetEqualizer has saved us countless hours of staff time. We did lose some visibility into what is happening on our border network but our IDS/IPS replaced that functionality. NetEqualizer is an excellent product.”Gary Schlickeiser – Director of Technology Infrastructure Services

Thanks Gary for your kind words!

Edmonton Regional Airport Authorityunnamed-7

“We presently use two NE3000 units for Internet traffic control and monitoring in a redundant setup. At present we have a maximum of 600 Mbps Internet throughput, with over 300 IP addresses in use in some 120+ address Pools.

The NetEqualizer is a very useful tool for us for monitoring and setting speeds for our many users. Most of the feeds come straight off our Campus network, which is spread over a seven kilometer distance from one end of the airdrome to the other. We also feed a number of circuits to customers using ADSL equipment in the older areas where fiber is not yet available. Everything runs though the “live” NE3000!

Controllability and monitoring is key for our customers, as they pay for the speed they are asking for. With the RTR Dashboard, we continually monitor overall usage peaks to make sure we provide enough bandwidth but, more importantly, to our individual customers. Many customers are not sure of how much bandwidth they need, so using the Neteq we can simply change their speed and watch the individual IP and/or Pool usage to monitor. This becomes especially useful now as many customers, including ourselves, use IP telephony to remote sites; so we need to maintain critical bandwidth availability for this purpose. That way when they or we have conference calls for example, no one is getting choppy conversations. All easily monitored and adjusted with the Dashboard and Traffic Management features.

We also have used the Neteq firewall feature to stop certain attack threats and customer infected pcs or servers from spewing email or other reported outbound attacks, not a fun thing but it happens.

Overall a very critical tool for our success in providing internet to users and it has worked very well for the past 8 or more years!”Willy Damgaard – Network and Telecom Analyst

Thanks Willy! We are happy to help.

Cooperative Light & Powerunnamed-8

“Our company is an electric utility and we have a subsidiary WISP with about 1,000 unlicensed fixed wireless customers. We purchased our first NetEqualizer about a year ago to replace our fair access policy server from another company. The server we replaced allowed burst then sustained bandwidth so we weren’t sure if “equalizing” would work, but it works extremely well as advertised.

The NetEqualizer is stable and actually requires very little maintenance after initial configuration. In our case, we wanted to limit the upper end of what a customer could use (max burst). We were able to set that parameter in our wireless CPE’s. Then we set the equalizing pools for the size of our APs. The NetEqualizer can do a burst then sustained then burst at equal intervals, but to our surprise we actually didn’t need to use it.

We also purchased the DDoS Firewall and that is working nicely as well for quick identification of attacks. Perhaps the most important thing to note is the support is excellent. From sales to engineering the team is very responsive and knowledgeable. We were so impressed that we actually purchased a second NetEqualizer to handle the rest of our network. This company is A+.”Kevin Olson – Communication Manager

Thanks Kevin!

It is wonderful to hear such glowing feedback from one of our newer customers! If you would like to share your feedback on the NetEqualizer, to be highlighted in a future NetEqualizer News, click here to send us an email.

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Best Of Blog

Using NetEqualizer to Ensure Clean, Clear QoS for VoIP Calls

By Art Reisman
 
Last week I talked to several ISP’s (Note: these were blind calls, not from our customers) that were having issues with end customers calling and complaining that their web browsing and VOIP calls were suffering. The funny thing is that the congestion was not the fault of the ISP, but the fault of the local connection being saturated with video. For example, if the ISP delivers a 10 meg circuit, and the customer starts two Netflix sessions, they would clog their own circuit.
Those conversations reminded me of an article I wrote back in 2010 that explains how the NetEqualizer can alleviate this type of congestion for VoIP. Here it is…

Photo of the Month
img_2686
Hiking Near Caribou Ranch
It’s been unseasonably warm in Colorado this fall. We’ve been taking advantage of this by hiking in the mountains amidst the changing leaf colors. 
APconnections, home of the NetEqualizer | (303) 997-1300 | Email | Website 

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