What should an Internet service provider do to customers who are late with their payment? If you simply block the user completely at your firewall, you will likely generate a costly call to your support engineering. But, there are other options…
A better way to collect payment without creating support calls is to redirect the delinquent user to a splash screen informing them they need to pay their bill. Obviously a customer won’t call unless they are ready to pay, hence no costly call to support engineering. For the suggested redirection capability, you do not need a fully automated network access control system (requiring a login and credit card payment), but you do need a way to redirect delinquent customers to a Web page telling them to pay their outstanding bill.
With our latest version that is available now, we can set up IP redirection to a custom web page for a nominal support charge.
Note: We now host the redirection page right on your NetEqualizer, so there is no need for another third party server.
Call us if you are interested: 303-997-1300